John Papaioannou

Director of Release Services at Bentley Systems

The Release Services team manages the configuration and release of all of our products world-wide, which corresponds to over 1000 releases per year.

Senior Localization Manager at Bentley Systems

o Managed the exceptionally lean localization department worldwide, with a production throughput of over 360 releases annually. o Managed the localization budget. o Reduced the average project localization cost by 73% while tripling capacity without increase in headcount. The savings resulted in a 55% reduction in the budget. o Developed the corporate internationalization and localization strategy. o Spear-headed company-wide process and technology initiatives, such as Machine Translation, LocTool, Pilot localization, Terminology management, Serialized Pseudo-translation, and the Translation Management System. o Developed the Localization and Internationalization collaboration portal. o Managed the development of the corporate internationalization guidelines for the integration of acquisitions. o Published articles on Localization Outsourcing. o Presented in industry events such as LISA Forum, the Localization World, and the Vendor Management Colloquium by the Common Sense Advisory.

Localization Manager at Bentley Systems

o Managed the localization of the core products. o Managed a team of two project managers. o Advised strategic affiliates on internationalization and localization issues. o Selected, qualified and managed vendors and vendor performance. o Developed QuickBid, a system for bid estimate and comparison. o Coordinated the documentation technology switch, from FrameMaker to SGML. o Managed source code version control for European projects. o Trained, coached and motivated Project Managers. o Acted as inter-departmental liaison regarding product release issues.

Localization Project Manager at Bentley Systems

o Created Localization department, with a turnover of 150 projects annually. o Developed databases for project tracking, budget and amortization management, and compilation and QA of Product masters. o Designed and implemented Localization web site. o Advised Bentley Regional Organizations in project component specification, business case, and product schedules. o Specified, purchased, installed, and supported hardware or software for the group, with significant productivity improvements. o Compiled, Mastered and QAed Product CDs.

Technical Support Supervisor at Bentley Systems

o Supervised Technical Support team, staff of eight. o Developed tools and processes for call tracking and resource management. o Demonstrated software at exhibitions and sales events. o Performed hiring interviews, and quarterly performance reviews.

CEO at Lexcelera

At Lexcelera, we make it easy. We aim to make quality of service a commodity rather than a luxury. My role at Lexcelera is to bring out the best in my team, to support them as they make it all happen. My personal ambition is to run a hero factory. To foster excellence, and to support the growth of my team.

CEO at LexWorks

LexWorks is the N.American brand of Lexcelera. The branding is also focused on MT, and hence "LexWorks -- Machine Translation that works!" We firmly believe that MT is just a "how" and customers mostly care about the "what". Customers do not choose a vendor for their tools and processes. Customers choose a vendor for the service they provide, and for making it simple and painless to receive such a service. At LexWorks we use whatever tools are necessary to provide the quality of service our clients have learned to expect of us. We just happen to be really strong in MT!

University of Warwick - Warwick Business School

University of Victoria

Lester B. Pearson College of the Pacific